Rakshiv Services (OPC) Private Limited

At Rakshiv Services (OPC) Private Limited, we are dedicated to ensuring that your grocery shopping experience is smooth, convenient, and hassle-free. This Shipping Policy explains how we handle the delivery of your orders and what you can expect when shopping with us.

1. Shipping Coverage

We are pleased to offer free shipping across India. No matter where you are located, your grocery orders will be delivered directly to your doorstep without any additional delivery charges.

2. Order Processing Time

  • Orders are typically processed within 24–48 hours of confirmation.
  • Orders placed during weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email or SMS once your order has been successfully placed.

3. Delivery Time

  • Delivery times vary depending on your location in India:
    • Urban areas: 2–4 business days
    • Rural or remote areas: 4–7 business days
  • Delivery time is estimated and may be affected by factors such as weather conditions, strikes, or logistical delays.

4. Shipping Method

  • Orders are delivered through reliable courier and logistics partners to ensure your products reach you safely.
  • Products are carefully packed to maintain freshness and prevent damage during transit.

5. Free Shipping Conditions

  • Free shipping is automatically applied to all orders placed on our website.
  • There is no minimum order value required to avail free shipping.
  • In rare cases of remote locations or large bulk orders, we may contact you regarding logistics requirements.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID or shipping confirmation.
  • You can use this to monitor the progress of your delivery.
  • If you experience any delay, our customer support team is available to assist.

7. Delivery Address

  • Please provide accurate and complete delivery information while placing the order.
  • Rakshiv Services (OPC) Private Limited is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • Ensure that someone is available at the delivery address to receive the order.

8. Damaged or Missing Items

  • If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery.
  • Our team will assist with a replacement or refund as per our Return and Refund Policy.

9. Contact Information

For any questions or concerns regarding shipping, please reach out to:

Rakshiv Services (OPC) Private Limited
Portion 1-7-236/538
Office No A, Chandralok Complex
Paradise, Secunderabad – 500003

Email and phone contact details can be found on our website.