Refund and Returns Policy – rakashivservices.in

Return and Refund Policy

Rakshiv Services (OPC) Private Limited

At Rakshiv Services (OPC) Private Limited, we are committed to delivering quality grocery products and ensuring customer satisfaction. This Return and Refund Policy outlines the terms under which returns, replacements, and refunds are processed for purchases made through our website.

Please read this policy carefully before placing your order.

1. Eligibility for Returns

Due to the nature of grocery and essential items, returns are accepted only under the following conditions:

The product delivered is damaged or defective
The product is expired at the time of delivery
The wrong product was delivered
The product quantity is incorrect

To be eligible for a return:

The issue must be reported within 24 hours of delivery
The product must be unused
The item must be in its original packaging
Proof of purchase (invoice or order ID) must be provided

2. Non-Returnable Items

The following items are generally not eligible for return unless damaged or defective:

Perishable goods (fresh fruits, vegetables, dairy products, etc.)
Opened or used food items
Personal care and hygiene products once opened
Products without original packaging
Items purchased under special discounts or clearance (unless defective)

3. Return Process

To request a return:

Contact our customer support team with your order details.
Provide clear images of the damaged/incorrect product.
Our team will verify the request.
Once approved, instructions for return or replacement will be provided.

Rakshiv Services (OPC) Private Limited reserves the right to reject return requests that do not meet the eligibility criteria.

4. Replacement Policy

If the product is eligible for return, customers may choose a replacement (subject to stock availability).
Replacement will be processed after verification of the issue.
If the replacement product is unavailable, a refund will be issued.

5. Refund Policy

Refunds will be processed under the following conditions:

Order cancelled before dispatch
Approved return due to damage, defect, or incorrect delivery
Product unavailable after order confirmation

Refund Method:

For prepaid orders: Refund will be credited to the original payment method.
For Cash on Delivery (if applicable): Refund may be processed via bank transfer or store credit.

Refund Timeline:

Refunds are typically processed within 5–10 business days after approval.
Processing time may vary depending on the bank or payment provider.

6. Order Cancellation

Orders can be cancelled before dispatch by contacting customer support.
Once the order is dispatched, cancellation may not be possible.
If cancelled successfully before dispatch, a full refund will be initiated.

7. Quality Assurance Commitment

At Rakshiv Services (OPC) Private Limited, we ensure proper storage, handling, and packaging of products. However, in rare cases of issues, we are committed to resolving them quickly and fairly.